Senior product designer who turns ambiguous problems into systems that scale and products that ship with measurable impact — working across research, design, and code, from user interviews to merged pull requests.
Case Studies
Reviving a stalled design system to win leadership priority for a $47B mobile opportunity
Inheriting an ownerless, stalled effort and turning it into a leadership-backed priority by reframing the design system as the engine for MX's scalable mobile vision.
Research-led permissions that unblocked sales and ended support tickets
Giving bookkeepers the access they need without handing them the keys, by replacing Divvy's blunt Admin/Member split with role-specific permissions.
Putting spend management on mobile to lift customer spend
Closing the gaps that kept admins tied to a desktop by bringing people and card management to Divvy's mobile app.
Building Divvy's onboarding from scratch to 95% engagement
Replacing manual getting-started (staff hand-holding and a few PDFs) with guidance built right into the product.
Selected Work
A self-guided sales demo for MX's connectivity widget
Product Design · MX · 2026
Sales was pitching MX's bank-connectivity widget with static Figma mockups, which undercut credibility. I designed a self-guided wizard that lets a prospect run the real widget themselves (the configuration and curl behind it, on-screen instructions, the live postMessages firing as they connect, and the data returned at the end), and that a prospect's own engineers can explore without a rep. It's still in progress; other MX product teams are now building their demos on the foundation we created.
An open-banking consent screen published in FDX's industry guidelines
Product Design · FDX UX Working Group · 2024–2025
Section 1033 of the Dodd-Frank Act (2024) set new open-banking rules, and the industry needed a standard data-sharing consent screen that met dense legal requirements without losing consumers. In the FDX UX Working Group, alongside Plaid, Mastercard, and others, I designed the main consent screen, partnering with legal to make the 1033 requirements clean and digestible, then usability-tested it. Mine was the version selected and published in FDX's 3.0 UX Guidelines (2025).
Mapping a tangled legacy platform into a clean migration path
Product Design · BENlabs · 2023
At BENlabs, I mapped a legacy platform's end-to-end workflows and service blueprints to surface the UX bottlenecks, then designed the migration path to a new architecture, turning tangled, real-world business processes into one clean, coherent product. Leadership validated the direction; the company wound down before it shipped.